Senior Application Support Specialist , Finance Systems

Get to know the team:

At Grabber Technology Solutions (GTS), we revolutionise the technology experience for every Grabber. Our mission is to empower our team with seamless and innovative solutions that enhance their daily work. We are a diverse group of forward-thinkers committed to creating personalised IT experiences. If youre passionate about customer-centric innovation and eager to make a significant impact on technology at Grab, come join us and help shape the future of technology.

Get to Know the Role

Senior Application Support Specialists will report directly to the Support Manager for Finance Systems. Their primary responsibility will be operational support for Finance applications, solving incoming issues to ensure swift and efficient resolution.

This role will be based in Malaysia and onsite.

The Critical Tasks You Will Perform

• You will furnish support to Finance users on system-related issues, including system setup, data migration, report building, and minor enhancements.
• You will provide third-level resolution, preparing technical documentation, system manuals, and procedures.
• You will offer technical assistance during Month-end/Year-end activities and support Finance and Procurement modules.
• You will perform root cause analysis for high-severity incidents and problem tickets.
• You will ensure solutions align with business needs and requirements.
• You will monitor Extract, transform, and load (ETL) jobs and interfaces using automated monitoring techniques.

Information :

• Company : Technology Solutions
• Position : Senior Application Support Specialist , Finance Systems
• Location : Jakarta
• Country : ID