Senior Technical Support at Coda Payments

Position Senior Technical Support
Posted 2025 July 04
Expired 2025 August 03
Company Coda Payments
Location Jakarta | ID
Job Type Full Time

Job Description:

Latest Job Information from Company Coda Payments as position Senior Technical Support. If Job Vacancy Senior Technical Support in Jakarta matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Coda Payments as the position Senior Technical Support below matches your qualifications.

What We Do

Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we're trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.

Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers' websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.

Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia's NextGenTech 30 (2024), a payments leader on Fortune's Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).

For more on how Coda helps publishers grow faster and smarter, visit coda.co.

Responsibilities
    • Provide high-quality technical support for Coda's platform to users, in-house developers, and global partners across various communication channels.
    • Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues.
    • Assess, triage, and manage technical and functional inquiries from global stakeholders, ensuring clear communication and prompt resolution.
    • Manage and prioritize multiple support cases concurrently, maintaining efficiency, accuracy, and SLA adherence.
    • Assist internal and external stakeholders in QA testing to validate functionality and ensure system reliability and performance.
    • Identify, investigate, and document incidents; escalate critical issues to the appropriate engineering or operations teams when needed.
    • Take ownership of incident response processes, including detection, impact analysis, stakeholder communication, coordination of response teams, and post-incident reviews.
    • Contribute to continuously improving monitoring, alerting, and incident management processes to enhance system resilience and operational efficiency.

Working at Coda

With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda's growth, and make a lasting impact.

If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!

Our Perks*

Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!

Customized Benefits: Tailor your benefits with our flexible plan.

Growth Opportunities: Unlock your potential through clear progression paths.

Skill Development: Access training resources to fuel your personal and professional growth.

Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.

Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.

*Benefits are reviewed and updated on a yearly basis

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

Job Info:

  • Company: Coda Payments
  • Position: Senior Technical Support
  • Work Location: Jakarta
  • Country: ID

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Senior Technical Support at the office Jakarta above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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