Service Delivery Manager at Hemmersbach

Job Description:

Latest Job Information from Company Hemmersbach as position Service Delivery Manager. If Job Vacancy Service Delivery Manager in Jakarta matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Hemmersbach as the position Service Delivery Manager below matches your qualifications.

• C1 English
• Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services
• Degree in Computer Science, Management, Economics or equivalent field
• Relevant professional certifications such as PMP, ITIL, or similar
• Bachelor's degree in Computer Science, Engineering, or a related field preferred
• More than 5 years of experience as a Service Delivery Manager in IT field

As a Service Delivery Manager, you will be responsible for managing our team of Field Engineers and ensuring the successful delivery of services to our clients. The ideal candidate will have experience in managing a field engineering team on a nationwide level, strong technical skills, and excellent communication and leadership skills.

Tasks and Responsabilities:

• Have primary responsibility for implementing requirements of the customer contract, defining, planning, tracking and managing the assigned project successfully with support of Global Manager, Service Delivery.
• Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment.
• Serve as point of contact for the operational customer contacts and to be the focal point for all operational issues relevant to each project. You will be the connection between customers and your engineers.
• You will be responsible for the compliance of Service Level Agreements (SLA) within your projects, recognize optimization requirements in processes/services and initiate the necessary steps.
• You will be responsible for managing and meeting the commercial requirements of your assigned projects.
• Effectively address any escalations timely.
• Accountable for quality of service and performance.
• Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
• Work with internal and third party teams to ensure actions are taken and completed to protect and improve services.
• Work across the business to provide effective communication on important matters and build relationships with other teams to ensure effective dialogue between departments.

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Job Info:

• Company: Hemmersbach
• Position: Service Delivery Manager
• Work Location: Jakarta
• Country: ID

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Service Delivery Manager at the office Jakarta above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.