Service Network Management

Responsibility :

• Distribute jobs to Authorized Service Partners  

• Manage pending jobs and ensure achievement of job completion targets (daily, weekly, and monthly)  

•  Identify and set up ASC candidates in uncovered areas (based on sales coverage/expansion areas)  

• Communicate regularly with ASCs, sales teams, and dealers (including weekly visits)   

• Evaluate ASC performance, collect issues, and monitor resolution progress  

• Resolve problems related to ASC operations 

Requirement :

• Familiar with electronic product (TV, AC, refrigerator, washing machine).

• Familiar with customer service job rules

• Proficient in Microsoft Office, especially using Excel formulas

• Experienced in service center administrative activities

• Have a wide national network of Authorized Service Centers (ASC)

Information :

• Company : Hisense
• Position : Service Network Management
• Location : Jakarta Barat
• Country : ID