Beranda » Ticketing Team Lead

Ticketing Team Lead at Concentrix

Posisi Ticketing Team Lead
Tayang 20 Feb 2026
Berakhir 22 Mar 2026
Perusahaan Concentrix
Lokasi Indonesia | ID
Tipe Pekerjaan Full Time

Deskripsi Pekerjaan:

Informasi lowongan terbaru dari Concentrix untuk posisi Ticketing Team Lead. If the Ticketing Team Lead di Indonesia sesuai dengan kualifikasi Anda, silakan kirimkan lamaran atau CV terbaru Anda langsung melalui portal lowongan kerja Jobkos yang telah diperbarui.

Harap dicatat bahwa melamar pekerjaan mungkin tidak selalu mudah, karena kandidat baru harus memenuhi kualifikasi dan persyaratan tertentu yang ditetapkan oleh perusahaan. Kami berharap peluang karier di Concentrix untuk posisi Ticketing Team Lead di bawah ini sesuai dengan kualifikasi Anda.

Essential Functions/Core Responsibilities
Responsible for supervising of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Candidate Profile
Fluent in Bahasa & English
Expertise in Booking & Ticketing: Ability to create, amend, and cancel flight, hotel, and car rental bookings, including complex fare construction. (GDS Platform, such as Amadeus, Sabre, or Galileo.
Highly motivated individual with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
Ability to mentor, coach and provide direction to a team of employees
Willingness to work in shifts

Info Pekerjaan:

  • Perusahaan: Concentrix
  • Posisi: Ticketing Team Lead
  • Lokasi Kerja: Indonesia
  • Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan memahami kriteria serta persyaratan kualifikasi minimum yang dijelaskan dalam informasi pekerjaan Ticketing Team Lead at the office Indonesia di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran, CV, fotokopi ijazah, transkrip nilai, dan pelengkap lainnya sebagaimana dijelaskan di atas. Kirimkan melalui tautan Halaman Berikutnya di bawah ini.

LOWONGAN KERJA INI SUDAH KADALUWARSA (Lebih dari 30 hari yang lalu).
Silakan cari peluang kerja terbaru di halaman Beranda.

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