Travel Consultant for Night Shift (Emergency Team Service)

Main Responsibilities:

• Work together with the team(s) in achieving service levels and processing travelers/travel arrangers requests whenever necessary or required by the volume of requests

• To process the work received in a timely manner and in full compliance with CWT standards including but not limited to use of GDS scripts, queues, ID data requirements, etc.

• Provide consultancy on every aspect of travel requirement i.e. document and visa arrangement, insurance policy, etc. which comply to travel policy

• Provide suitable recommendations of routing and ticketing to clients with lowest logical airfares (LLA) policy, to reserve and issue the tickets

• Reply to all queries within the given time frame

• Build and maintain good client relationships

• Working hours to include weekend and/or public holiday (shifting) which will be different with regular team.

Qualifications:

Experience & education:

• Experience

  • 3-4 years experiences in a similar capacity

  • Having experience in TMC will be an advantage

• Languages

  • English fluent both written and verbal communication

• Knowledge, skills and abilities (KSAs)

1. Diploma in any discipline or equivalent

2. IATA certification an added advantage

3. Excellent knowledge of reservation systems (GDS) - preferably Sabre, IATA fares and ticketing

4. Good command of MS Office and Excel

5. Good attitude and interpersonal skills

6. Demonstrate pro-active and “can do” solution driven approach

7. Attentive to detail

8. Ability to work as a team

Information :

• Company : Citra Wahana Tirta Indonesia
• Position : Travel Consultant for Night Shift (Emergency Team Service)
• Location : Jakarta Selatan
• Country : ID