23 May 25 Workbench LV Testing (ID1)

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realize their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities:

• To monitor and review document completions and transactional quality for branches transactions.
• To ensure monthly reporting are delivered on timely manner
• To implement service quality program and continuously search for improvement to achieve a better service quality
• To coordinate the overall branchs image by ensuring the cleanliness / tidiness of banking hall and also professionalism of the staffs in delivering service to the customer
• To motivate and delegate duties to staffs in order the daily transaction processing are done effectively and efficient
• To encourage team work and open communication among staffs which is crucial in creating s good working relationship between departments to ensure smooth work flow/processing, including cross function, creating & maintaining conducive working environment.
• Establishing programs for staffs developments, task forces and trainings (including on the job training) in regards to their career development
• To act as AML Champions for the respective branch within The Banks AMLOC (Anti Money Laundering Oversight Committee) and asKYC and AML contact point for CBG business.
• To supervise and to provide guidance to staffs in performing their duties for the development of their performance and job awareness.
• Creating and review processes, workflows, service level agreements, guidelines.
• To develop and implement branch and sales health check in regularly manner
• As contact point for CBG business in term of branch processes and procedures

Requirements:

• Good understanding in banking operations
• Good understanding in applying principle of Know Your Customer and Anti Money Laundering
• Customer Service
• Strong Skills in management and leadership including motivational, interpersonal and problem solving

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Information :

• Company : DBS Bank
• Position : 23 May 25 Workbench LV Testing (ID1)
• Location : Indonesia
• Country : ID