Academic Operations Manager (Sparks English)

The Academic Operations Manager/Assistant Manager is responsible for overseeing teacher quality, teacher management, and teacher utilization across 5-10 centers. Acting as a bridge between the academic team and the Head Office, this role ensures operational excellence in teaching by leading Teacher Leads, implementing strategic hiring, and driving continuous academic improvement.

Job Description:

Teacher Management & Performance

• Supervise and support 5-10 Teacher Leads to ensure high teaching standards and operational efficiency in the centers.
• Conduct and monitor regular performance reviews and provide guidance on teacher development and classroom effectiveness.
• Ensure teacher retention and engagement through proactive management and career growth opportunities.
• Identify and address performance issues by working closely with academic trainers on targeted training needs.

Teacher Utilization & Strategic Hiring

• Monitor and optimize teacher allocation across centers based on demand, enrollment trends, and business growth.
• Plan and execute strategic hiring to ensure the availability of qualified teachers in all centers.
• Collaborate with the recruitment team to identify, interview, and onboard high-quality teaching talent.

Academic Excellence & Quality Assurance

• Ensure that teaching quality aligns with the organizations academic standards and policies.
• Work closely with academic trainers to coordinate training needs and ensure teachers receive proper upskilling.
• Conduct research and analyze data to recommend evidence-based improvements in teaching performance and curriculum implementation.
• Implement quality control measures and ensure compliance with educational guidelines and best practices.

Operational Leadership & Communication

• Act as the key liaison between the Head Office and center-level academic teams to ensure alignment with business and academic goals.
• Oversee the implementation of academic strategies, policies, and new initiatives across centers.
• Manage and oversee ad hoc projects related to teacher quality, curriculum improvement, and operational efficiency.
• Stay updated on education trends and innovations to propose improvements for continuous academic excellence.

Job Qualifications:

• Bachelors degree in English Education, TESOL, Applied Linguistics, Educational Management, or a related field. A bachelors degree in any field may be considered with relevant experiences.
• High proficiency in English, with a minimum of C1 CEFR level. Proof of English proficiency (such as IELTS, TOEFL, Cambridge English exams, or equivalent) is required.
• Experience in teaching English as a second language, preferably to young learners.
• Minimum of 2 years of experience in educational management, operations, or a similar role.
• Experience in teacher development and management, including the training and mentoring of English teachers.
• Proficient in Google Sheets, including advanced functions and data analysis tools.
• Strong leadership and managerial skills with the ability to motivate and guide a team.
• Excellent communication, organizational, and problem-solving skills with a proactive approach to identifying and implementing solutions.
• Proficient in data-driven decision-making and able to analyze and interpret data to recommend improvements.
• Up-to-date knowledge of educational trends - especially in English education - and the ability to apply innovative ideas to improve academic performance.
• Ability to work collaboratively with different stakeholders, including the Head Office, Teacher Leads, and Managers at the center level.
• Highly adaptable and able to work in a dynamic, fast-paced environment.
• Strong attention to detail and a high level of accuracy in work.

Information :

• Company : SEVEN Retail
• Position : Academic Operations Manager (Sparks English)
• Location : Jakarta
• Country : ID