Client Manager

We are seeking a talented individual to join our Corporate Risk Services team at Marsh. This role will be based in Jakarta Indonesia. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Client Manager will contribute to revenue growth by assisting in the implementation of insurance solutions that meet clients needs, while also supporting client-facing professionals within the team.

We will count on you to:

• Works directly with the Client Executive & Vice President to provide our clients with the best possible service.
• Gathers information on exposures and operations to support preparation of submission and coverage specifications as needed
• Develops an understanding of the clients business priorities and risk management needs.
• Utilizes knowledge of industry, markets, and clients in assisting in preparing underwriting specifications.
• Responsible for understanding invoicing process and procedures, utilizing invoice control form, and working with Operation & Technology Team and Placement Team to ensure the invoice process is completed within the Marsh regulatory, and compliance standards, meeting the clients service requirements in this task.
• Responsible for coaching, mentoring, and sharing knowledge with the other reps.
• Provides quality day-to-day service on client deliverables.
• Solves problems regarding client account issues & ensures that appropriate messages are being sent from the representatives to the clients.
• Participates in client meetings and internal strategy meetings.
• Provides necessary information to operations to create account information in databases and updates information as needed.
• Completes first check of policy and advises CM of differences/issues.
• Viewed as the back up or support for the Client Executive or Vice President for Ongoing Client Service issues.
• Tracks and close for monies due until received from clients.
• Key liaison/role for process and activities supported by Centralized Services, e.g. O&T, Placement, Certificates of Insurance, including the utilization of other related tools, systems and templates
• Communicates with International network on administration of global programs as needed.
• Understands and complies with Marsh Compliance and Transparency Standards
• Performs other related duties as required and assigned.

What you need to have:

• Minimum a Bachelors degree.
• At least two years of supervisory experience in a related field.
• Proven ability to handle multiple responsibilities and projects with a high degree of detail and organisation.

What makes you stand out:

• Experience in the insurance industry, particularly in client management or risk assessment.
• Demonstrated ability to solve complex client account issues and ensure effective communication.
• Familiarity with Marsh Compliance and Transparency Standards.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Information :

• Company : Marsh
• Position : Client Manager
• Location : Jakarta
• Country : ID