CS & Telemarketing Supervisor

PT Pendanaan Teknologi Nusa, established in 2016, is a technology-based peer-to-peer (P2P) lending company in Indonesia and has been licensed and supervised by the Financial Services Authority (OJK) since 2019. With our technological innovations, eligible borrowers can access affordable, flexible, fast, and secure loan through the KTA Kilat mobile application.

Job Description:

• Investigating and solving customers problems, which may be complex or long-standing problems that have been passed on by customer service staff.

• Maintains customer satisfaction by providing problem-solving resources.

• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.

• Identifies customer service trends and determines system improvements.

• Improves customer service quality results by studying, evaluating, and redesigning processes and establishing and communicating service metrics and monitoring and analyzing results.

• Maximizes customer operational performance by providing help desk resources and technical advice.

• Ability to increase customer satisfaction through social media.

• Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis.

• Oversee, manage, train customer service team.

Requirements:

• Bachelor Degree from any major from reputable university with minimum GPA 3.00;

• At least 1 - 2 years experience as Customer Service Supervisor in Banks, Fintech and Pay Later;

• Have a 2 - 3 years experience as a Senior Level;

• Knowledge of customer service principles and practices;

• Must be fluent in English and can speak Mandarin is a plus point;

• Customer service orientation;

• Strong client-facing and good communication skills;

• Ability to think strategically and to lead a team;

• Willing to work in BSD area.

What We Offer: 

• Competitive Salary

• BPJS Kesehatan & Ketenagakerjaan

• Annual Leave (12 days)

• Private Insurance

• Free Parking Area

• Hands-on Experience in Fintech Industry

• Career Growth & Training Development

• Engagement Activity

• Dynamic Culture & GenZ Environment

• Free snack & coffee

Information :

• Company : Nusa Technology Funding
• Position : CS & Telemarketing Supervisor
• Location : Tangerang
• Country : ID