Customer Experience (CX) Specialist

PT. Cakra Radha Mustika | Jakarta Timur | ID

Job Description:

  • Analyze and map the end-to-end customer journey across multiple touchpoints

  • Monitor and measure Customer Experience (CX) KPIs for each brand under the company

  • Develop and implement initiatives and innovations to improve overall customer experience

  • Collect, manage, and analyze customer feedback to identify insights and areas for improvement

Requirements:

  • Minimum Bachelors degree (S1) in Management, Communication, or related fields.

  • Training in MA Tools is a plus.

  • Minimum 5 years of experience in Customer Experience (CX)

  • Proven experience in:

    • Journey Mapping & CX Design

    • Marketing Automation (MA) Tools

    • Data analysis and interpretation

    • Digital marketing

    • CRM Tools (e.g., Salesforce)

Key Competencies:

  • Demonstrated leadership capability

  • High level of customer empathy

  • Analytical and strategic thinking

  • Strong and effective communication skills


Information :

  • Company : PT. Cakra Radha Mustika
  • Position : Customer Experience (CX) Specialist
  • Location : Jakarta Timur
  • Country : ID
Next Process

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobkos.com

Post Date : 2025-05-18 | Expired Date : 2025-06-17

Recomendations Jobs