Customer Satisfaction Executive (English Customer Service)

[insert your CV in English version & all of the interview processes will be held in English]

Our CSE is running a 24x7 rotating on a weekly basis, You will work shift with a team (3 shifts in a day, include public holiday and weekend) and handle global users & local users (using English and Bahasa). 5 days working & 2 days off. Therefore, we are looking for someone who is fluent in English. You will provide support to sales representatives and respond to customer and prospect queries.

Responsibilities

• Provide troubleshooting assistance for customer orders, account status, and relevant problems
• Provide data and guides to help the sales team
• Stay up-to-date with new product and feature launches
• Review pending orders and specific customers requests to ensure excellent customer service and customer experience
• Maintain FAQ articles to keep up-to-date information for customers
• Suggest sales process improvements

Requirements :

• Experienced with 1-year exp/ Fresh graduates can apply
• Fluent in English is a must (Mandarin will be a bonus)
• Able to work at BSD, South Tangerang
• Willing to do the work shift; [1st Shift ; 08.00 - 17.00 (WFO Mon-Friday only); 2nd Shift ; 16.00 - 01.00 (WFH); 3rd Shift ; 00.00 - 09.00 (WFH)]
• Possess passion in video games (console/mobile/PC)
• Hands-on experience with CRM systems (Freshdesk)
• Hands-on experience with knowledge management tools (Confluence, Notion, Bit, ai, etc)
• In-depth understanding of sales principles and customer service practices

Job Type: Full-time

Education:

• D1-D4 (Required)

Language:

• English (Required)

Information :

• Company : PT Gamertogamer Global Group
• Position : Customer Satisfaction Executive (English Customer Service)
• Location : Tangerang
• Country : ID