Customer Support Manager

WPT Global | Jakarta | ID

About WPT Global Since WPTs inaugural high-stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global currently pioneers an avant-garde online platform.

Our team comprises Silicon Valley stalwarts, data experts, gaming enthusiasts, and many more. Our mission? Creating an online poker experience thats as exciting to watch as it is to play, for both novices and pros alike.

The Role As our Customer Support Manager, you will lead and manage a dedicated team of Customer Support Agents, ensuring they deliver exceptional customer support via email and live chat. You will oversee day-to-day operations, foster team growth, and continually seek improvements in customer service processes.

This is a full-time, onsite role based in Indonesia. Applicants must currently reside in Indonesia.

Requirements

  • 3+ years of experience in customer service, with at least 1-2 years in a leadership or supervisory role managing a team of customer support agents.
  • Fluent bilingual proficiency in English and Indonesian, both written and spoken.
  • Proven skills in email and live chat customer support.
  • Experience in the online gaming or gambling industry preferred.
  • Strong interpersonal, leadership, and clear communication skills.
  • Ability to handle sensitive situations with discretion and empathy.
  • Effective collaboration with diverse, cross-functional teams.
  • Innovative mindset focused on improving operational processes.
Responsibilities
  • Lead and manage a team of Customer Support Agents to deliver high-quality support via email and live chat.
  • Oversee team performance, conduct regular performance reviews, and provide training and coaching as needed.
  • Collaborate closely with Payment, Risk, and Fraud teams to ensure timely resolution of customer issues.
  • Address and resolve escalated customer complaints professionally and efficiently.
  • Continuously identify opportunities to enhance customer satisfaction and implement process improvements.
  • Foster a positive and collaborative team environment.
  • Regularly report team performance metrics and customer insights to senior management.
Preferred Qualifications
  • Previous managerial experience in customer support within the online gaming or gambling industry is highly desirable.

Information :

  • Company : WPT Global
  • Position : Customer Support Manager
  • Location : Jakarta
  • Country : ID
Next Process

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobkos.com

Post Date : 2025-04-29 | Expired Date : 2025-05-29

Recomendations Jobs