Enterprise Support Engineer (Cloud Engineer)

We are looking for a dedicated Enterprise Support Engineer (Cloud Engineer) to join our team and provide technical assistance to our Headquarter in Malaysia.

Job Description:

• Responsible to support & troubleshoot VMware Virtualization, Veeam Backup, Microsoft Windows Server, Linux OS, Hyper-converged Infrastructure and Hardware environment.

• Troubleshooting and resolving VMware environment issues.

• Monitor VMware/AWS health / Plot Alert

• Verify backup success for EVC/ VMware

• Focus on helpdesk support case, resolved customer support case

• Document issue resolutions into wiki, knowledge Sharing

• Apply security patches for OS environment

• Send Selected VIP Report for customer

• Managing control panels such as Plesk and cPanel.

Requirement:

• Candidates must possess bachelors degree in Information Technology, Computer, or equivalent.

• At least 2 years experiences of working in IT support or system administration.

• Certified AWS Web Practioner (Probation Certificate) preferred.

• Has cPanel, Plesk related advance certificate preferred.

• Experience in VMware/Aws Cloud troubleshooting, Provisioning

• Experience in system administration cPanel, Plesk 

• Familiarity with Nagios for monitoring services and handling related alerts.

• Experience with both Windows Server and Linux Server environments.

• Expertise in managing web services using IIS.

• Understanding of web cluster architecture.

• Fluent in English (both verbal and written).

• Willing to work shifting schedule and capable to work during night shifts as needed.

Working Conditions:

• Employment agreement status is Permanent Worker.

• Working days are Monday - Friday and/or Tuesday - Saturday.

• Willing to working onsite at Jakarta Office.

Information :

• Company : Exabytes
• Position : Enterprise Support Engineer (Cloud Engineer)
• Location : Jakarta Selatan
• Country : ID