IT Field Service Engineer

• 5-7 years of relevant experience.
• Imaging and deployment of new laptops and mobile devices (BYOD).
• User onboarding/offboarding: setting up workplaces, managing laptops and devices, collecting assets.
• Update IT Assets inventory (when assets deployed to users, returned to stock, or disposed)
• Coordinate with the Regional IT Manager the annual disposal of EOL IT assets.
• Provide Level 2 computer/application support.
• Troubleshoot hardware/software issues, engage vendor support for repairs.
• Resolve IT support incidents in ServiceNow, maintaining SLAs , and document support activities in ServiceNow.
• Update and patch client PC environments and local Server Infrastructure
• Installing and updating approved software
• Support network-connected infrastructure like AV systems, meeting rooms, access control, and video surveillance.
• Provide ‘hands and feet support to the Corporate IT infrastructure and Operations teams, for site IT infrastructure (server, storage, network, wifi,..)
• Support local, regional, and global IT projects.
• Support continuous improvement programs/initiatives.
• Support Corporate Cybersecurity and Compliance initiatives
• Follow FMC IT policies and standards and ensure site compliance with internal controls.
• Support internal audit preparations and execution.
• IT procurement and vendor management.
• Support Regional IT Manager with Site budget planning and expense tracking.

Job Type: ContractContract length: 12 months

Information :

• Company : amIT Global Solution
• Position : IT Field Service Engineer
• Location : Jakarta
• Country : ID