IT Support Staff - Yogyakarta

[WE ARE HIRING!]

Transcosmos Indonesia is a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

We are hiring for IT Support Staff for Yogyakarta Site. For more information you can read about these job below:

Job Function:

1. Responsible for providing technical assistance and support to internal users including hardware and software issues2. Perform regular updates, monitoring, maintenance, and backups for OS and apps3. Manage and maintain inventory of IT assets, including hardware and software licenses4. Support the configuration and maintenance of network devices such as routers, switches, firewalls, and wireless access points5. Respond to security alerts, including antivirus updates and phishing threats6. Enforce IT security policies and support initiatives to protect company data and infrastructure7. Work closely with other IT teams or vendors to resolve complex issues8. Maintain accurate records of support activities, system changes, and asset movements

Requirement:

1. Bachelor degree of Information and Technology2. Experienced at least 1 year as IT Support Help Desk3. Strong understanding of networking fundamentals adn hardware (TCP/IP, DNS, routing, switching, firewalls)4. Familiar with monitoring tools and server system (e.g., Zabbix, SolarWinds, Nagios, Linux, Windows, etc.)5. Experience with virtualization platforms (e.g., VMware, Hyper-V, Proxmox)6. Experienced in using log monitoring tools (e.g., ELK, Graylog, Windows, Event Viewer, Observium, Elastic, etc)7. Strong problem-solving and troubleshooting ability8. Good communication skills for supporting end-users

PS: Our recruitment process is free of charge!

Information :

• Company : Transcosmos
• Position : IT Support Staff - Yogyakarta
• Location : Yogyakarta
• Country : ID