Partner Success Specialist (Japanese Speaker)

We are looking for a Partner Success Specialist to help maintain the health of our partner ecosystem by strengthening day-to-day operational relationships with our partners. You will report to the Partner Success Manager and be part of a B2B team dedicated to delivering exceptional service to our network of luxury boutiques and platforms.

WHAT YOULL DO

- Act as the primary point of contact for partners, working on business as usual technical inquiries (e.g., order/returns issues, system questions, customer service priorities);

- Provide timely, high-quality support to merchants;

- Track operational objectives and propose solutions for recurring challenges;

- Enhance partner satisfaction by offering support and pinpointing areas for improvement to meet partner expectations;

WHO YOU ARE

- You have 1+ years of experience in a service role, ideally in a B2B environment;

- You are fluent in English (written and spoken) and Japanese (written), with additional languages like Italian, French, or German being a plus;

- You are dependable and accountable, with flexibility to adjust working hours based on partner needs, including occasional weekend or early/late hours;

- You are proficient with IT tools, including partner service platforms (Zendesk is a nice-to-have) and G-Suite applications.

WHAT WE OFFER

• A real opportunity to use your creativity with a strong business-oriented approach
• A startup environment with the benefits of a group
• Complete autonomy in your day to day, based on the companys requests. You will work remotely.
• A gratifying job where all the success will be thanks to you
• A Multicultural work environment
• Work in an amazing team
• Work-life balance
• A Competitive salary

Job Type: Full-time

Experience:

• total work: 1 year (Preferred)

Information :

• Company : The List
• Position : Partner Success Specialist (Japanese Speaker)
• Location : Denpasar
• Country : ID