QA Customer Service

PT Indonesia Logam Pratama | Tangerang | ID

Responsibility :

  • Review a set of customer interactions daily/weekly across various channel

  • Evaluate conversations based on pre-defined quality parameters

  • Deliver individual feedback and improvement suggestions to agents

  • Compile weekly/monthly quality trend and issue reports

  • Contribute to training material or modules based on QA findings

Qualifications :

  • Bachelors Degree - All Majors

  • Minimum 1 year of experience as a Quality Assurance in customer service

  • Proficient in using monitoring tools (e.g., CRM, quality evaluation spreadsheets, etc.)

  • Familiar with digital communication channels such as email, live chat, and WhatsApp

  • Understands customer service standards and best practices in written communication


Information :

  • Company : PT Indonesia Logam Pratama
  • Position : QA Customer Service
  • Location : Tangerang
  • Country : ID
Next Process

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Post Date : 2025-05-15 | Expired Date : 2025-06-14

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