Sales Support Engineer

Description ROLE PURPOSE: This role is to collaborate with the sales support or account team by acting as technical experts in customer presentations. In addition, the role is to determine the technical requirements to meet client goals and act as liaison between the organizations sales/business development and engineering groups. The role is also responsible to requests for information or requests for proposals from customers, supplying the technical details of proposed solutions. They must then coordinate the transition between pre-sales specifications and implementation engineering once contracts have been awarded. Key Responsibilities MAIN RESPONSIBILITIES

• Provide technical support to the sales team.
• Assist customers/channel partners on technical matters
• Technical support to system integrators, developers and end-users.
• Project management for solutions i.e handling projects and coordination among divisions
• Manage system integration
• Actively engage with end-user through effective communication to understand their needs and propose solutions accordingly
• Involve in product launch, including planning, demo and conducting product training
• Provide pilot support and customer training
• Manage demo area and machines to ensure machines are always ready

Skills, Knowledge & Expertise Requirements:

• Diploma/Degree or a combination of education and experience in engineering and information

Systems.

• Two years of industry experience, including two or more years in engineering or consulting
• Proven technology skills, outstanding interpersonal abilities, and strong written and verbal

communication skills

• Attention to detail, plus analytical and problem-solving capabilities
• Positive, service-oriented personality
• Willingness to travel

About GLORY Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glorys people are transforming our customers businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. Thats a reputation weve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, its our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And thats why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. Thats because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, youll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory Values The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are - with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.

• Customer Delight. We put our customers first.
• Integrity. We do the right thing, always.
• Innovation. We embrace new challenges and share the future.
• Speed. We move fast, thats how we stay ahead.
• Diversity & Respect. We value the strength in our differences.
• Teamwork. We succeed together.

Information :

• Company : GLORY
• Position : Sales Support Engineer
• Location : Jakarta
• Country : ID