Batam NOC Controller

About us

One team. Global challenges. Infinite opportunities. At Viasat, were on a mission to deliver connections with the capacity to change the world. For over 35 years, Viasat has helped shape how consumers, businesses, governments, and militaries around the globe communicate. We seek bold thinkers and fearless doers to join our inclusive and innovative team.

Primary role purpose

The Batam NOC Controller is responsible for the 24/7 monitoring of Viasats global networks and infrastructure to ensure continuous service availability and rapid incident response. The main responsibility of this role is managing the Incident Management process end-to-end, coordinating technical recovery efforts, and ensuring timely communication and resolution.

In addition, the NOC Controller is responsible for handling customer cases escalated to the NOC, especially those occurring outside of normal working hours and during weekends when other support layers are unavailable.

You are a motivated professional with a strong technical background, passionate about monitoring complex systems and ensuring mission-critical services are delivered without disruption. You work well under pressure, follow structured processes, and collaborate effectively across teams.

Key Responsibilities:

•Monitor network and system performance 24/7, proactively identifying and responding to any hazardous conditions, service degradations, or outages.

•Lead the Incident Management process, coordinating restoration activities, logging incidents, and ensuring timely communication with stakeholders.

•Handle customer cases escalated to the NOC, especially during off-hours (nights, weekends, holidays), ensuring resolution or appropriate escalation.

•Monitor distress traffic and ensure successful delivery to Maritime Rescue and Coordination Centres (MRCC).

•Monitor and respond to security threats in IP networks with initial analysis and action.

•Analyse system logs and perform routine checks to ensure service reliability and stability.

•Maintain comprehensive and up-to-date documentation of incidents, activities, and shift handovers.

•Update and manage incidents in the ServiceNow (SNOW) system throughout the incident lifecycle.

•Produce shift performance and incident reports and escalate unresolved issues to appropriate technical teams.

•Keep all monitoring tools, processes, and procedures current and relevant.

•Support engineering teams during installation, testing, and configuration tasks.

•Contribute to the development of knowledge base articles to strengthen the Incident Management process.

•Support efforts to automate and streamline operations, working closely with DevOps-minded teams.

Essential Knowledge and Skills:

•Bachelors degree in Electronics, Telecommunications, IT, or a related field.

•Minimum of 3 years of relevant experience in a Network Operations Center or similar technical operations/support role.

•Fluent in English with effective verbal and written communication skills.

•Strong technical foundation with experience in NOC or technical customer support roles.

•Solid understanding of Satellite and GSM telecom technologies.

•Strong incident handling and troubleshooting capabilities under pressure.

•Structured, analytical thinker with sound problem-solving skills and attention to detail

•Excellent customer focus and interpersonal abilities in team environments.

•Proficiency in reporting and documenting technical processes and incidents.

Desirable Knowledge and Skills:

•In-depth knowledge of Viasat services and products.

•Familiarity with ITIL best practices.

•Experience with OS platforms (Linux, Unix, Windows, VMS).

•Use of network monitoring tools in a professional setting.

•Experience delivering training or mentoring colleagues.

•CCNA (Routing & Switching or higher) certification is a plus.

•Experience with scripting languages such as Python, Bash, or PowerShell to automate tasks and improve operational efficiency.

•Understanding of DevOps principles and experience supporting CI/CD or infrastructure automation is highly desirable.

•An English TOEFL certificate with a minimum score of 550 (PBT) or an equivalent qualification is a plus.

Special Working conditions:

•Required to work in a 24x7 rotating shift environment, averaging 40 hours per week.

•Must be able to work under pressure and manage incidents in time-sensitive conditions.

•Must treat operational and customer information with strict confidentiality.

•Must be flexible and willing to travel internationally for job-related purposes and to work abroad for short durations when required.

Viasat Values:

Our values define Viasats culture and represent what we believe in. Viasat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation.

•Accountability - Taking ownership, getting results and keeping our promises

•Respect - Collaborating, embracing diversity, and valuing differences

•Excellence - Creating bold solutions for our customers and putting quality at the heard of everything we do

Information :

• Company : PT. ISAT
• Position : Batam NOC Controller
• Location : Kepulauan Riau
• Country : ID