ConnectWise Automate Specialist

MSP company based in Sidney, Australia. Looking for a highly skilled and detail oriented ConnectWise Automate Specialist to join our IT Operations team.

This role is for deep expert in ConnectWise Automate (Formerly LabTech) who will lead configuration, automation, scripting, training and support - bridging best practice consulting into our in house operations and client requirements.

Responsibilities :

• Conduct initial assessments of existing ConnectWise Automate configuration and workflows and deliver tailored remediation/improvement plans.

• Configure and optimise ConnectWise Automate per industry best practices - including patching, alerts monitoring, plugins, data views, scripts and automations.

• Develop, deploy and maintain scripts and monitors for software deployment, patch management, reporting and self healing tasks.

• Provide advance training and knowledge transfer to internal staff (group session and 1:1 coaching)

• Deliver ongoing support and administration: patch approvals, system updates, incident resolutions, custom development and plug in updates.

• Produce custom dashboards, data views and reports to provide operational visibility.

• Integrate ConnectWise Automate seamlessly with other key tools (e.g ConnectWise PSA/Manage, backup, antivirus, RMM variants)

• Drive continuous improvement with regular reviews and optimisation aligned to business growth objectives.

SKILL AND EXPERIENCE :

• Proven track record administering and optimising ConnectWise Automate (LabTech) in a service provider or enterprise IT setting

• Deep scripting experience (PowerShell, SQL, VBScript or similar) plus proficiency in report/data views amd monitors.

• Skilled in RMM/IT automation best practices across patch management, monitoring alerts, and self healing.

• Strong understanding of network, systems (Windows, Linux/FreeBSD) and IT infrastructure.

• Excellent communicator with a passion for training and documentation.

• Ability to operate both independently and collaboratively across IT and business teams.

• Preferably Certifications in ConnectWise Automate or related products.

• Familiarity ConnectWise Manage/PSA is desirable

Information :

• Company : PT Cnf Global Talenta
• Position : ConnectWise Automate Specialist
• Location : Jakarta
• Country : ID