Helpdesk Engineer

We are seeking a Helpdesk Engineer with experience in telecommunication projects, preferably within fiber optic networks, to join our team. The Helpdesk Engineer will be the first point of contact for technical support, ensuring timely issue resolution, smooth project operations, and high service quality.

Key Responsibilities:

• Serve as the first line of support for technical issues related to fiber optic and other telco projects

• Handle and resolve incoming tickets, calls, and emails from internal teams and field engineers

• Monitor network operations and escalate issues to relevant technical teams when required

• Track, document, and update issue logs to ensure accurate reporting and follow-ups

• Coordinate with project and field teams to ensure smooth implementation and troubleshooting

• Assist in preparing technical reports, status updates, and documentation for ongoing projects

• Ensure compliance with company standards, procedures, and SLAs (Service Level Agreements)

Requirements:

• Diploma/Bachelors degree in Telecommunication Engineering, Electrical Engineering, or related field

• 1-2 years of experience in telecommunication projects, with a strong preference for fiber optic projects

• Familiarity with helpdesk systems, ticketing tools, or NOC operations is an advantage

• Strong problem-solving and troubleshooting skills

• Good communication and coordination abilities to work with both technical and non-technical stakeholders

• Willingness to work in shifts or on-call if required by project needs

This is an excellent opportunity for someone who wants to build a solid career in telco technical support while gaining hands-on exposure to fiber optic projects.

Information :

• Company : Centratama Group
• Position : Helpdesk Engineer
• Location : Jakarta
• Country : ID