Contact Center Supporting Staff

Transcosmos Indonesia is a joint-venture company offering contact center services, social media management, voice of customer analysis, digital marketing, and eCommerce solutions. This world class business process outsourcing and consulting company is supported by the strength of global transcosmos network with over 50 years of experience. With a focus on adapting to the changing business environment, transcosmos tailors their services to meet each clients unique requirements.

Role Description :

This is an on-site contract role as a Trainer, Team Leader, Quality Assurance, WFM, Supervisor located in Semarang. As Contact Center Supporting Staff you will be responsible for :

• Supporting the operations to achieve the goals related the KPI metrics

• Help the agents to work based on SOP metrics

• Provide individual coaching and mentoring to team members to support their professional growth and career development

• Gather feedback from quality team to understand the knowledge gaps and incorporate findings into training programs

• Ensure smooth transition of nesting phase and production floor

• Ensure the CSAT, DSAT, and Client Satisfaction are achieve the target

Qualifications :

• Having full working rights in Indonesia with minimum bachelor degree in any related field with GPA min 2.75 preferred

• Experienced as Supporting Staff in contact centre industry

• Able to articulate findings, recommendations and feedback effectively, ensuring clarity and mutual understanding among teams

• Able to develop an innovative training methods while ensuring logical content flow

• Ready to work on shifting

• Fluent in English both speaking and writing min B2 Level of CEFR

• Willing to be placed in Semarang

Note : The job description has been gender-neutral and does not discriminate on the basis of gender, race, ethnicity, religion, or any other characteristic. This hiring process is free of charge.

Life At TCID

With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:

• Fulfilling Career

• Professional Growth

• Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)

• Growing Culture

#transcosmosIndonesia #LifeAtTCID #OneTranscosmos #TCID

Information :

• Company : Transcosmos
• Position : Contact Center Supporting Staff
• Location : Semarang
• Country : ID