GM Hospitality - Residences

GM Hospitality - Residences

• Fast paced working environment
• Established real estate company

Michael Page is currently representing a luxury hospitality development company.

• Develop and nurture strong, confidential relationships with residents, understanding their preferences and anticipating their needs to deliver a personalized and flawless living experience.
• Act as the primary point of contact for residents, ensuring responsiveness and discretion in all interactions.
• Lead, mentor, and manage a dedicated team responsible for all aspects of residence operations, including concierge, housekeeping, maintenance, security, and administrative support. Foster a culture of excellence, teamwork, and proactive service delivery.
• Oversee all operational facets of the residence to ensure efficiency, quality, and compliance with safety and regulatory standards.
• Coordinate with vendors and service providers to maintain high standards of maintenance, repairs, and upgrades.
• Prepare, manage, and monitor annual budgets, ensuring cost control without compromising quality.
• Provide regular financial reports and operational updates to ownership, identifying opportunities for optimization and value enhancement.
• Collaborate with ownership and stakeholders to develop and implement strategies aimed at enhancing resident satisfaction, operational efficiency, and the overall prestige of the residence.
• Stay informed of industry trends and best practices to continuously elevate service standards.
• Maintain the highest level of confidentiality and professionalism in handling resident information and sensitive matters, reflecting the exclusive nature of the residence.

• Minimum of 7 years experience in senior management roles within luxury residential properties, private estates, or high-end hospitality environments
• Exceptional leadership skills with the ability to inspire, manage, and develop a diverse team.
• Outstanding interpersonal and communication skills, with a strong aptitude for building trusted relationships with high-net-worth individuals.
• Financial literacy, including budgeting, forecasting, and reporting.
• Strong organizational skills and meticulous attention to detail.
• Ability to work with discretion and maintain confidentiality at all times.
• Proactive problem-solving skills and the ability to remain calm and decisive under pressure.
• Relevant academic qualifications in hospitality management, business administration, or related fields preferred.
• Multilingual abilities and cultural sensitivity are advantageous, given the diverse resident profile.

• The opportunity to manage one of Jakartas most prestigious private residences
• Access to ongoing professional development opportunities

Information :

• Company : Michael Page
• Position : GM Hospitality - Residences
• Location : Jawa
• Country : ID