Country Operations Manager - Corporate & Professional Services

We are a fast-growing regional professional services firm operating across Southeast Asia. Our core service lines include Compliance, Corporate Secretarial, and Regulatory Affairs, supporting international businesses with cross-border operations.

We run a tech-enabled operations model, using cloud-based tools, shared drives, workflow automation, and client-facing platforms to ensure efficiency, transparency, and speed. We are now looking for a highly capable and tech-savvy Head of Operations to lead our execution teams across Indonesia.

The Head of Operations (Indonesia) will lead our multi-city operations, managing three Junior Managers who each oversee a key business unit: Compliance, Corporate Secretary, and Regulatory Affairs.

This role is responsible for operational performance, team management, and ensuring consistent service quality through efficient, software-enabled processes. Youll work closely with founders and cross-border leadership to build a resilient and scalable team.

Team Leadership & Execution Oversight

• Directly manage 3 Junior Managers across business units

• Guide managers in team development, project delegation, and performance monitoring

• Build a strong internal culture focused on accountability and excellence

Tech-Enabled Operations & Process Improvement

• Lead the adoption and optimization of software tools for task management, document control, and client communication

• Ensure all operational processes are standardized, digitized, and scalable

• Identify and eliminate workflow inefficiencies using data and automation

Client Service Quality & Issue Escalation

• Oversee end-to-end client delivery and ensure deadlines are consistently met

• Support escalation handling and work with teams to resolve client issues quickly

• Champion a service-driven mindset in a multi-client environment

KPI Management & Reporting

• Drive key operational KPIs:

  • Projects completed

  • Client NPS / Satisfaction

  • Response time and process turnaround

• Deliver structured reports and insights to the Founders and Regional Ops team

Cross-Functional Collaboration

• Work with Sales, Client Success, and Finance to align internal execution with commercial goals

• Participate in regional initiatives to standardize processes and improve shared systems

Must-Have:

• 6+ years of experience in operations leadership or service delivery roles

• At least 2 years managing managers or supervisors in a deadline-driven environment

• Demonstrated ability to lead multi-functional teams with clarity and structure

• Comfortable working with project management tools, shared drives, dashboards, and internal software

• Fluent in English (written and spoken)

• Strong analytical, problem-solving, and communication skills

Nice-to-Have:

• Background in professional services (e.g., legal, compliance, tax, accounting, outsourcing)

• Familiarity with the Indonesian regulatory landscape (e.g., OSS, BKPM, Notary process)

• Experience in multi-city or regional operations

• Previous exposure to remote or hybrid work environments

• Be a key driver of operational success in a fast-scaling, tech-enabled business

• Direct access to founders and high-impact decision-making

• Regional exposure across Southeast Asia

• Work with an ambitious and values-driven team

• Competitive salary and career growth opportunities

Information :

• Company : RecruitGo
• Position : Country Operations Manager - Corporate & Professional Services
• Location : Jakarta Selatan
• Country : ID