Customer Relations at LIUGONG FINANCE INDONESIA

Deskripsi Pekerjaan:

Informasi lowongan terbaru dari LIUGONG FINANCE INDONESIA untuk posisi Customer Relations. If the Customer Relations di North Jakarta sesuai dengan kualifikasi Anda, silakan kirimkan lamaran atau CV terbaru Anda langsung melalui portal lowongan kerja Jobkos yang telah diperbarui.

Harap dicatat bahwa melamar pekerjaan mungkin tidak selalu mudah, karena kandidat baru harus memenuhi kualifikasi dan persyaratan tertentu yang ditetapkan oleh perusahaan. Kami berharap peluang karier di LIUGONG FINANCE INDONESIA untuk posisi Customer Relations di bawah ini sesuai dengan kualifikasi Anda.

What Will You Do

• Develop and implement customer retention strategies to improve customer loyalty, repeat business, and overall customer satisfaction
• Analyze customer behavior, retention trends, complaints, and churn patterns to provide actionable business insights
• Lead customer retention initiatives, including loyalty programs, engagement campaigns, and service recovery actions
• Handle customer complaints and ensure timely resolution with a customer-centric approach
• Establish and monitor customer service standards, KPIs, and performance metrics
• Lead digitalization and process improvement initiatives to enhance customer experience and operational efficiency
• Ensure compliance with Perusahaan policies and applicable regulations related to customer handling and consumer protection

Who We're Looking For

• Bachelor’s degree in Business, Management, Communication, Marketing, or related fields from a reputable university
• Minimum 5 years of experience in Customer Service, Customer Retention, Customer Experience, or related functions, preferably within financial services, multifinance, or heavy equipment industry
• Proven experience in handling customer complaints, retention programs, and service quality management
• Strong understanding of customer journey management and customer engagement strategies
• Strong analytical skills with the ability to interpret customer data and identify improvement opportunities
• Excellent communication, negotiation, and interpersonal skills
• Strong problem-solving and conflict resolution capabilities
• Customer-oriented mindset with strong leadership presence while managing cross-functional coordination
• Fluent in English, both written and spoken

Info Pekerjaan:

• Perusahaan: LIUGONG FINANCE INDONESIA
• Posisi: Customer Relations
• Lokasi Kerja: North Jakarta
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan memahami kriteria serta persyaratan kualifikasi minimum yang dijelaskan dalam informasi pekerjaan Customer Relations at the office North Jakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran, CV, fotokopi ijazah, transkrip nilai, dan pelengkap lainnya sebagaimana dijelaskan di atas. Kirimkan melalui tautan Halaman Berikutnya di bawah ini.

Halaman Berikutnya »

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