CUSTOMER RELATIONSHIP MANAGEMENT

Qualifications:

• At least 5+ years of experience in customer relationship / retention management (CRM) ,or relevant function such as growth marketing, customer experience or product.

• A strong background in CRM strategy development and implementation.

• Proficiency in CRM tools and analytics platforms, such as email marketing and CRM automation tools.

• Creative and cultural awareness to develop effective, localized CRM strategies.

• Excellent analytical skills with the ability to interpret and utilize complex data sets.

• Strong collaboration skills for effective teamwork across departments.

• A commitment to maintaining data accuracy and adhering to regulations.

• Innovative thinking to identify and implement new CRM opportunities.

• Familiar with System Omnichannel Mekari Contact and CRM.

Overall Responsibilities:

●      Oversee telemarketing operations to drive sales and customer engagement.

●      Implement and manage Customer Relationship Management (CRM) strategies.

●      Ensure effective communication with potential and existing customers through telemarketing initiatives.

Specific Duties:

1. Telemarketing Strategy:

●      Develop and implement telemarketing strategies aligned with sales goals.

●      Conduct market research to identify potential customer segments.

2. Outbound Calling:

●      Initiate outbound calls to prospective customers to promote products or services.

●      Provide information about product features, prices, and benefits.

3. Customer Relationship Management (CRM):

●      Implement and manage CRM systems to streamline customer interactions.

●      Ensure accurate and up-to-date customer information in the CRM database.

4. Lead Generation:

●      Generate leads through telemarketing efforts and qualify them for sales.

●      Collaborate with the sales team to transfer qualified leads.

5. Customer Retention:

●      Develop strategies for customer retention through telemarketing initiatives.

●      Gather customer feedback to enhance products and services.

6. Script Development:

●      Create effective telemarketing scripts for various products and services.

●      Train telemarketing staff on script implementation.

7. Performance Monitoring:

●      Monitor telemarketing staff performance and provide regular feedback.

●      Implement measures to improve conversion rates and customer satisfaction.

8. Sales Support:

●      Collaborate with the sales team to support sales efforts through telemarketing.

●      Provide necessary information to facilitate the sales process.

9. Data Analysis:

●      Analyze telemarketing data to identify trends and areas for improvement.

●      Generate reports on telemarketing performance.

10. Customer Communication:

●      Manage customer communication through telemarketing channels.

●      Address customer inquiries and concerns promptly.

11. CRM Training:

●      Train staff on the effective use of CRM tools and systems.

●      Ensure a smooth integration of telemarketing and CRM strategies.

12. Compliance:

●      Ensure telemarketing practices comply with relevant regulations.

●      Implement ethical telemarketing standards.

Information :

• Company : J & S International
• Position : CUSTOMER RELATIONSHIP MANAGEMENT
• Location : Jakarta Selatan
• Country : ID