Customer Service Logistics Palu at Meratus Group

Job Description:

Latest Job Information from Company Meratus Group as position Customer Service Logistics Palu. If Job Vacancy Customer Service Logistics Palu in Palu matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Meratus Group as the position Customer Service Logistics Palu below matches your qualifications.

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Position Overview

Responsible for managing communication and order processing between customers, carriers, sales teams, and operations, as well as monitoring shipment status to ensure operations run in line with the agreed service level standards. This role involves implementing the companys vision, mission, targets, goals, and operational regulations effectively, while ensuring cost and time efficiency in all work strategies.

Responsibilities

• Handle booking and control of space allocation for each shipping voyage.
• Receive orders from customers, sales teams, and loading branches.
• Communicate proactively with customers to obtain and confirm upcoming shipment orders.
• Monitor vessel departure and arrival schedules.
• Prepare sales order planning.
• Input and create job entries in the system.
• Monitor order fulfillment and shipment documentation (for International and Domestic Inbound Customer Service) and ensure this information is communicated to customers (shippers/consignees) and other relevant parties.
• Prepare and submit reports as agreed with customers, following the established reporting schedule.
• Receive, record, and respond to customer complaints and coordinate with the Customer Service Supervisor.
• Prepare monthly VPR and VPA reports (for shipping lines) and monitor customer complaints.
• Contribute to continuous quality improvement initiatives within the work area.

Qualifications & Requirements:

• Bachelors degree in Logistics, Business, or related fields
• Fresh graduate are welcome to apply
• Preferably Min. 2 years experience in shipping, forwarding, or international logistics as Customer Service
• Excellent communication and stakeholder management skills (in English and Bahasa)
• Demonstrated ability to lead coordination across departments and resolve complex service issues
• Proficient in shipping/logistics systems and reporting tools (Excel, ERP, etc.)

Meratus is committed to ethical hiring practices. Please note that our recruitment process is free of charge. We do not request any payment from candidates at any stage of the recruitment process. Beware of fraudulent job offers in our name. For more information about this vacancy or the company, feel free to visit our official website at https://www.meratus.com/.

Job Info:

• Company: Meratus Group
• Position: Customer Service Logistics Palu
• Work Location: Palu
• Country: ID

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Logistics Palu at the office Palu above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.