Customer Service Representative

Company Description

PT Elmecon Multikencana is an Engineering, Automation, and Wireless Monitoring Control company in Indonesia. As the official distributor for renowned brands like Omron, Moxa, ABB, Patlite, and Tai Sin, Elmecon provides top-notch industrial services and sells high-quality, certified, and 100% original automation products in Indonesia. Established in 1978, Elmecon is your go-to industrial automation solution provider.

Role Description

This is a full-time on-site role for a Customer Service located in Jakarta, Indonesia. As a Customer Service Representative at PT Elmecon Multikencana, you will be responsible for handling customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction on a day-to-day basis.

Qualifications

• Customer Service Representatives and Customer Support skills.

• Strong Interpersonal Skills

• Microsoft Excel skill intermediate is a must

• Excellent Customer Satisfaction abilities

• Proficiency in Computer Literacy

• Ability to multitask and prioritize effectively

• Problem-solving skills

• Previous experience in a customer-facing role is a plus

• Fluency in multiple languages is beneficial

• Handle customers for ev charger installation.

• Willing to work on Saturdays

• Shift work system and will be contracted for first 3 months.

• Min 1 year experience in customer service/call center at Glodok Plaza or Plaza Kenari Mas

• Working under pressure.

Information :

• Company : Elmecon Multikencana
• Position : Customer Service Representative
• Location : Jakarta Pusat
• Country : ID