Customer Service - SLAVINA

PT RANS Kosmetika Indonesia | Jakarta Utara | ID

Jobdesc:

  • Respond to customer DMs, comments, and questions on Instagram in a responsive and friendly manner.

  • Handle customer questions, complaints, and requests from e-commerce platforms (WhatsApp, Shopee, Tokopedia, TikTok Shop, etc.).

  • Provide accurate product information, promotions, and availability.

  • Record and forward customer orders to the operations team/order admin.

  • Maintain and improve customer satisfaction through polite, professional, and solution-oriented communication.

  • Follow up with customers (before and after purchase).

Requirements:

  • Min: D3/S1, in any major.

  • Minimum 1 year of experience in customer service, preferably in the e-commerce or beauty industry (a plus).

  • Communicative, thorough, and patient when dealing with customers.

  • Proficient in using social media (Instagram, WhatsApp, Shopee, Tokopedia, etc.).

  • Able to multitask and work in a team.

  • Willing to join immediately and will be placed at PIK 2, North Jakarta.


Information :

  • Company : PT RANS Kosmetika Indonesia
  • Position : Customer Service - SLAVINA
  • Location : Jakarta Utara
  • Country : ID
Next Process

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Post Date : 2025-07-30 | Expired Date : 2025-08-29

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