| Position | Customer Success Executive |
| Posted | 2025 September 26 |
| Expired | 2025 October 26 |
| Company | PT Eezee Technologies Indonesia |
| Location | Batam | ID |
| Job Type | Full Time |
Latest Job Information from Company PT Eezee Technologies Indonesia as position Customer Success Executive. If Job Vacancy Customer Success Executive in Batam matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from PT Eezee Technologies Indonesia as the position Customer Success Executive below matches your qualifications.
Key Responsibilites :
1. Responsible to handle all customer queries from all engagement channels (Calls, Email & Chat)
2. Ensuring customer enquiries are addressed in a timely manner in the areas of:
Pushing timely quotations through Eezee system (QnF; liaising with Sourcing and Order Management Team)
3. Updating customers on stock availability
Updating customers on logistic arrangements
Claim, exchange & refund
4. Working with Sales Team (BD) to ensure a seamless onboarding of Enterprise accounts
5. Gain deep familiarity with Key and SML account requirements in collaboration with the
Buyer and Account Management team
Regular purchase cycles - trigger re-stock notifications and monitoring orders on Industry categorization by collaborating with BD or Seller Team
Product requirements and criteria
6. Understanding customer needs through active listening and need-based questions
7. Uphold customer service standards by being Eezee's champion on:
Voice procedures
Being a partner to our clients, we represent client's needs and requirements
Building a relationship with our customers
8. Collaborating with Seller, Operations and PIMS (Product Category) teams to ensure a consistent tracking of key data points for reporting
9. Have a deep understanding of Customer SLAs targets and meeting department requirements in a collaborative manner
Requirements :
1. At least 1-2 years of experience in Customer Success is a must
2. Experience in Outsourced Procurement/Sourcing/B2B is highly preferred
3. Experience in supporting commercial/sales team in revenue generation
4. Industrial savvy is highly preferred
5. Willing to relocate to Batam
At Eezee, we recognize effort geared towards producing results. High performers can get promotions, pay increments, and stock options as part of regular review.
Work Culture at Eezee
Eezee's a fast-growing Singaporean company in the B2B space. Who are we looking for? We're looking for someone that's ambitious, driven, and ready to work hard. If you're looking for comfort and routine at a 9-6 job, this isn't for you. Our team are made up of people who are prepared to work fast, break rules, and deliver results. We're like no other company out there. If you think you've got what it takes, apply now.
Your Work Experience
Send us a one-minute video. Tell us about yourself, tell us about why you think you can fit, tell us about why you think you can perform.
Your Education
At Eezee, we believe education goes beyond that certificate. Curiosity is one of our core values. What's learning to you? We want to know what you've done to learn the skills needed to perform at this job.
Your Cover Letter
At Eezee, we believe in communication. Tell us something about yourself that's not going to be on your CV. Tell us your story. If you put in the effort, we promise to read every cover letter.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Success Executive at the office Batam above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
Next Page »