Customer Success Specialist Fintech - Yogyakarta Site

Job Description:

We are seeking a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

• Handle Customer Inquiries by Chat, Email and Social Media.

• Provide Customers about Product and Service Information.

• Identify and Escalate Priority Issues.

• Documenting All Call Information According to Standard Operating Procedures.

• Updating customers profile into computer.

• Conduct customer surveys to ascertain level of customer service.

Requirements:

• Educational Background: Bachelors Degree in Economics / Finance / Computer Science / Accounting / Business.

• Minimum IPK 2,75

• Have experience as CS in handling customers through digital media such as live chat and or social media for a minimum of 1 year.

• Willing to work in Shifting Schedule including weekend and Public Holiday.

• Difable people are welcome (as long as can see. communicate by spoken, and typing on computer).

Benefits: Competitive salary, fun office, career path, and diversity environment.

Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender.

Information :

• Company : Teleperformance
• Position : Customer Success Specialist Fintech - Yogyakarta Site
• Location : Sleman
• Country : ID