Customer Support (Inbound)

Monotaro Indonesia | Jakarta Pusat | ID

Job Responsibilities:

  • Handle inbound inquiries via call, email, chat, and WhatsApp, providing product and service information.

  • Identify customer needs, research issues, resolve complaints, and provide solutions.

  • Deliver excellent customer service to meet quality standards.

  • Maintain ownership of customer tickets, ensuring proper follow-ups with relevant departments.

  • Coordinate with multi-department to solve customers issue.

Requirements:

  • Minimum Associate Degree (D3) in any field.

  • Fresh graduates are welcome; 1 year of experience in Customer Service or Sales is a plus.

  • Strong verbal and written communication skills.

  • Excellent active listening skills.

  • English proficiency is an advantage.


Information :

  • Company : Monotaro Indonesia
  • Position : Customer Support (Inbound)
  • Location : Jakarta Pusat
  • Country : ID
Next Process

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Post Date : 2025-08-08 | Expired Date : 2025-09-07

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