Customer Support Mandarin speaker
Main Responsibilities:
Conduct customer satisfaction follow-ups in the China region and work on continuous improvement.
Track and ensure resolution of outstanding customer issues in the China region.
Monitor the progress and effectiveness of the "Service Tour" initiative.
Audit and improve compliance of service parts.
Collect the voice of the customer (VOC) and ensure closed-loop handling.
Handle customer complaints and coordinate with relevant departments for resolution.
Conduct research and benchmarking analysis on service parts competitiveness.
Monitor and improve key operational indicators of the customer service center.
Job Requirements:
Bachelors degree, preferably in a management-related major.
Proficient in PPT and Excel, with solid writing and documentation skills.
Strong cross-functional coordination and customer communication skills; good business insight and data analysis capabilities.
Highly responsible, with strong professionalism and work ethics; able to handle a certain level of work pressure.
Proficient in both Indonesian and Chinese; female candidates preferred.
Information :
- Company : SANY Group
- Position : Customer Support Mandarin speaker
- Location : Jakarta
- Country : ID
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobkos.com
Post Date : 2025-06-24 | Expired Date : 2025-07-24