Customer Support (Mekari Qontak) at Mid Solutions Nusantara

Job Description:

Latest Job Information from Company Mid Solutions Nusantara as position Customer Support (Mekari Qontak). If Job Vacancy Customer Support (Mekari Qontak) in Yogyakarta matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Mid Solutions Nusantara as the position Customer Support (Mekari Qontak) below matches your qualifications.

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description

• Handle user inquiries and complaints through live chat/phone call/email
• Ensure user satisfaction through feedback and solution
• Inform user in case of website maintenance or any problems occurred
• Collaborate with internal team to handle complaints and other inquiries

Requirements

• Minimum of 1 year working experience in Customer Support or related fields. Fresh graduates from all majors are also welcomed to apply
• Experience in handling user inquiries and complaints through live chat is a plus
• People-oriented, proactive, and communicative
• Good analytical and problem-solving skills
• Good personality

What You Will Get:

1. Competitive salary + daily allowance.2. Premium private health insurance (outpatient, inpatient, maternity, dental).3. Early access to salary + flex installment (employee loan) via Mekari Flex.4. Allowance for sports activities and glasses/contact lenses.5. Flexible working hours with a hybrid work culture.6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.7. Notebook Ownership Program.8. Friendly and dynamic work environment.9. Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Job Info:

• Company: Mid Solutions Nusantara
• Position: Customer Support (Mekari Qontak)
• Work Location: Yogyakarta
• Country: ID

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Support (Mekari Qontak) at the office Yogyakarta above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.