Desk Collection Manager

Responsibility

1. Manage daily operations to ensure every activity is running according to procedures and policies properly

2. Effectively lead and manage all collections team, including providing direction, motivation, and performance evaluation.

3. Monitor and review teams performance, Develop effective collection strategies and methods to optimize business process to ensure field collection team meet their target,

4. Using data to evaluate the effectiveness of the collection strategies that have been implemented

5. Plan and manage midterm/long term headcount requirements and budget of on site.

6. Monitor and ensure all the process in field team comply with guidelines and SOP and closely work with legal team to control recovery processes, Identify and manage risks associated with field collection activities, such as security risks and reputational risks.

7. Compare analyze and Prepare daily, weekly and monthly performance report to identify trends, patterns, and areas for improvement.

8. Collaborate with other departments to ensure smooth operations and information flow.

9. Resolving customer complaints and addressing concerns promptly

10. Identifying and follow up cases that require special attention

Requirement

1. Max. 35 years old

2. Minimum Bachelors degree in Management, Business, or related field.

3. Minimum 3 years experience in collection team management or similar position in the financial industry.

4. Have experience handle a big team and people management is mandatory.

5. Strong in managing people and business process.

6. Comfortable with high target oriented, agile and dynamic environment.

7. Able to communicate effectively both verbally and writing in English.

8. Able to solve problems quickly and effectively.

9. Proficiency in Microsoft Office software

10. Knowledge of relevant industry standards and regulations

Information :

• Company : Dana Pinjaman Inklusif
• Position : Desk Collection Manager
• Location : Jakarta Selatan
• Country : ID