Desktop Support

Job Summary:

• Provide basic technical support to corporate employees.
• Proven skills in Laptop repair, troubleshooting, deployment and network troubleshooting.
• Proven ability to work successfully with limited supervision
• Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards.

Key Responsibilities:

• Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.
• Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
• Informs customers of needed repairs and answers basic questions. Ensures that the customer understands and is satisfied with work completed.
• Follow all standard operating procedures (SOP) through the effective use of knowledge management.
• Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
• Assist with activities to triage and escalate any system or network outage to reduce downtime.
• Assist with remote assistance in Teleconferencing systems and AV presentation equipment.
• Adherence to shift schedules and timeliness are key requirements
• Willingness to work flexible shifts and scheduling, weekends, and holidays

Essential Skills:

• Bachelors degree in computer science or IT related field
• Microsoft MCSE, MCITP Systems Administrator (Active Directory)
• Bachelors degree in computer science or IT related field
• Strong troubleshooting skills of very complex systems
• Ability to explain complex IT concepts in simple terms
• ITIL Foundation Certification

Qualifications:

• Associate in computer science or related field or experience equivalent.
• 1-2 years of experience in Desktop support with hands on End users support
• Experience in Windows 10 environment, Office 365 Products, Mac OS environments and other Business applications.
• Remote Desktop support, Active Directory
• Knowledge in Network troubleshooting.
• Strong verbal skills proven ability to communicate with technical and non-technical staff
• Ability to work both independently and within a team environment.
• Display a commitment to quality and strong multi-tasking skills.
• AS400 working knowledge is an advantage.

Job Type: ContractContract length: 12 months

Experience:

• Desktop Support: 1 year (Required)

Information :

• Company : amIT Global Solution
• Position : Desktop Support
• Location : Jakarta
• Country : ID