Customer Service & Order Management Analyst at Adecco

Deskripsi Pekerjaan:

Informasi lowongan terbaru dari Adecco untuk posisi Customer Service & Order Management Analyst. If the Customer Service & Order Management Analyst di South Jakarta sesuai dengan kualifikasi Anda, silakan kirimkan lamaran atau CV terbaru Anda langsung melalui portal lowongan kerja Jobkos yang telah diperbarui.

Harap dicatat bahwa melamar pekerjaan mungkin tidak selalu mudah, karena kandidat baru harus memenuhi kualifikasi dan persyaratan tertentu yang ditetapkan oleh perusahaan. Kami berharap peluang karier di Adecco untuk posisi Customer Service & Order Management Analyst di bawah ini sesuai dengan kualifikasi Anda.

We are looking for an experienced operational leader to manage end-to-end Customer Operations delivery within a managed services/BPO environment supporting a petrochemical business. This role will oversee Customer Operations teams across Chemical and Refinery Operations, ensuring smooth service delivery, SLA achievement, operational stability, and strong stakeholder management.

Key Responsibilities:

• Lead and oversee daily Customer Operations delivery across multiple sub-functions
• Ensure SLA, KPI, and service quality targets are consistently achieved
• Manage escalations, operational risks, and client issues proactively
• Lead Team Leads and operational teams, ensuring strong performance and accountability
• Drive operational improvements, process optimization, and service stability
• Monitor operational performance using SAP and operational metrics
• Collaborate closely with internal stakeholders and client leadership teams
• Ensure compliance, governance, and audit readiness across operations

Requirements:

• 7–10+ years of experience in Customer Operations, Order Management, or related operational environments
• Proven experience managing BPO/shared services/managed services operations
• Minimum 3 years of people management experience leading Team Leads or operational teams
• Strong understanding of order-to-cash/customer operations processes
• Hands-on SAP operational experience is mandatory
• Strong leadership, stakeholder management, and escalation handling capability
• Fluent English communication skills, both spoken and written
• Experience within petrochemical, manufacturing, refinery, or complex operational industries is an advantage

Preferred Profile:

• Operationally strong and structured leader
• Comfortable working in SLA-driven and fast-paced environments
• Strong ownership mindset and problem-solving capability
• Able to manage operational complexity and delivery risks effectively

Info Pekerjaan:

• Perusahaan: Adecco
• Posisi: Customer Service & Order Management Analyst
• Lokasi Kerja: South Jakarta
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan memahami kriteria serta persyaratan kualifikasi minimum yang dijelaskan dalam informasi pekerjaan Customer Service & Order Management Analyst at the office South Jakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran, CV, fotokopi ijazah, transkrip nilai, dan pelengkap lainnya sebagaimana dijelaskan di atas. Kirimkan melalui tautan Halaman Berikutnya di bawah ini.