Head of Providers Relations

Head of Providers Relations

The Head of Providers Relations role offers a unique opportunity to lead and expand our network of healthcare providers within the insurance industry, aligning with our mission to deliver comprehensive and accessible insurance solutions. This position is crucial in developing and maintaining strategic partnerships with healthcare institutions, ensuring that our insurance products and services meet the diverse needs of our clients. The successful candidate will gain valuable insights into healthcare management within the insurance sector, enhance their leadership and negotiation skills, and contribute to the growth of a high-quality provider network. This role provides the chance to be at the forefront of innovation in the insurance industry, driving both personal career advancement and the organizations success.

1. Provide leadership, motivation, and support to the team to ensure objectives for service, quality, and productivity are achieved in a rapidly changing environment that supports sales and retention objectives.
2. Build a high-performing cohesive work team through recruiting, training, coaching, mentoring, team building, and development opportunities that deliver quality service.
3. Ensure that service issues are resolved promptly, professionally, and courteously.
4. Participate directly in continuous improvement projects, identifying service and productivity improvement opportunities within the team and managing change as required.
5. Ensure all Requests for Proposals for clients are completed on time, professionally, to the satisfaction of the Account Executive, and in a consistent approach.
6. Ensure the consistent quality production of all client review kits for the CRMs, including preparing PPT, requesting reports, analyzing data, and assembling material.
7. Manage shared mailboxes, ensuring requests for education or service support are completed with high quality, professionalism, and timeliness.
8. Provide bilingual support as needed, report on trending service requests, and identify opportunities for efficiencies and cost-effectiveness.

• Minimum of 5 years experience in the industry, preferably with service and distribution.
• 5-7 years experience in a customer service role.
• Strong planning, organization, and time management skills.
• Proven customer service, problem-solving, and multitasking skills. Proficient in Microsoft Office Word and Excel.
• Ability to travel to various Group Field Offices across Canada periodically.
• Strong customer orientation with emphasis on relationship building.
• Excellent interpersonal skills with the ability to influence and negotiate, defuse, reconcile, and resolve issues to create win-win solutions.
• Excellent oral and written communication skills in both French and English.
• Exceptional organizational and priority management skills in a fast-paced environment.
• Well-versed in the business units practices and procedures.

• Analytical thinking, flexibility, and adaptability.
• Excellent communication skills.
• Commitment to continuous improvement and client service.

• We empower you to learn and grow your career.
• We support a flexible environment that values well-being and inclusion.
• As part of our global team, we help you shape the future you envision.

Manulife Financial is a leading international financial services provider dedicated to helping people achieve "easy investing and wealth management, and a prosperous life." For more information, visit https://www.manulifeim.com/institutional/tw/en.

Manulife embraces diversity and is committed to attracting, developing, and retaining a diverse workforce. We ensure fair recruitment, retention, promotion, and compensation practices regardless of race, ethnicity, gender, age, or other protected characteristics. We aim to eliminate barriers and provide equal employment opportunities. For assistance during the application process, contact ***********@manulife.com.

Hybrid model

Information :

• Company : Manulife
• Position : Head of Providers Relations
• Location : Jawa
• Country : ID