Head of Service Delivery

About this opportunity:

At Ericsson, we value the diversity that makes us an innovative and dynamic global company. We are inviting passionate and determined individuals to apply for the crucial role of ICT Program Director/Manager. In this role, you will directly impact our large and diverse Professional Services engagements by building strong customer relationships, identifying sales opportunities, and promoting professional growth within your team. With an emphasis on aligning with Ericssons strategic objectives, you will assist in fulfilling contracts, managing risk exposure, ensuring customer satisfaction, and making our mark as a powerful system integrator.

What you will do:

• Align with Ericsson strategy in large and complex business engagements and scope customer solutions.
• Identify and execute potential sales opportunities.
• Drive overall program planning and manage operational relationships with customers.
• Manage contract execution strategy, contract changes/amendments during execution, and risk exposure.
• Secure delivery compliance to both contractual and business case requirements.
• Accountable for overall adherence to OHS in execution and ensure CPMs in program are adhering to OHS requirements.

The skills you bring:

• Project Management Process.
• Mediation through stakeholder management and communication.
• Program/Project Finance Management.
• Business Modeling.
• Commercial Management.
• Value Creation.
• Program management.
• Coaching and Mentoring.
• Consultative Selling.
• Financial Acumen.
• Market insights.
• Ericsson Portfolio.
• DGS Methodology knowledge.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the worlds toughest problems. You´ll be challenged, but you wont be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability, please reach out to Contact us. We are proud to announce Ericsson Indonesia is ranked #4 in the country and is once again officially Great Place to Work® Certified™ in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

Primary country and city: Indonesia (ID) || Jakarta

Req ID: 768115

Information :

• Company : Ericsson
• Position : Head of Service Delivery
• Location : Jakarta
• Country : ID