IT Application Support Lead at PT. Erajaya Swasembada, Tbk.

Deskripsi Pekerjaan:

Informasi lowongan terbaru dari PT. Erajaya Swasembada, Tbk. untuk posisi IT Application Support Lead. If the IT Application Support Lead di West Jakarta sesuai dengan kualifikasi Anda, silakan kirimkan lamaran atau CV terbaru Anda langsung melalui portal lowongan kerja Jobkos yang telah diperbarui.

Harap dicatat bahwa melamar pekerjaan mungkin tidak selalu mudah, karena kandidat baru harus memenuhi kualifikasi dan persyaratan tertentu yang ditetapkan oleh perusahaan. Kami berharap peluang karier di PT. Erajaya Swasembada, Tbk. untuk posisi IT Application Support Lead di bawah ini sesuai dengan kualifikasi Anda.

Key Responsibilities

• Lead, supervise, monitoring and incident management in application system
• Ensure SLA compliance for incidents, service requests, and problems
• Act as the Pertama escalation point for complex or critical issues
• Monitor ticket queues, workload distribution, and team performance
• Coordinate with product and developer team
• Maintain SOPs, documentation, and knowledge base updates
• Identify recurring issues and propose improvements or automation
• Prepare regular operational reports (SLA, trends, risks)
• Support continuous improvement in IT service delivery

Requirements

• Minimum 3 years experience in IT Support / IT Operation
• Proven experience leading or supervising an IT support team
• Excellent skills in data processing or query database such as MySQL, PostgreSQL and Microsoft Excel
• Experience supporting SAP systems (basic functional knowledge) and non-SAP applications (POS, Odoo, or similar ERP) will be a plus point
• Strong communication, coordination, and stakeholder management skills
• Able to work under pressure in a fast-paced environment
• Willing to fully WFO at Ashta SCBD

Info Pekerjaan:

• Perusahaan: PT. Erajaya Swasembada, Tbk.
• Posisi: IT Application Support Lead
• Lokasi Kerja: West Jakarta
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan memahami kriteria serta persyaratan kualifikasi minimum yang dijelaskan dalam informasi pekerjaan IT Application Support Lead at the office West Jakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran, CV, fotokopi ijazah, transkrip nilai, dan pelengkap lainnya sebagaimana dijelaskan di atas. Kirimkan melalui tautan Halaman Berikutnya di bawah ini.