IT Customer Support

Fata Organa Solutions | Tangerang | ID

Summary:

We are looking for a motivated and talented IT Customer Support to join our team. The ideal candidate will have a strong understanding of software testing principles and practices and will be able to work independently and as part of a team.

Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance via email or chat

  • Document troubleshooting steps, resolutions, and create support knowledge base articles

  • Assess technical document content accuracy

  • Simulate documents readability from perspective of user

  • Track, follow up, and close inquiry in a timely and professional manner

  • Provide clear, step-by-step instructions to users with varying technical skill levels

  • Follow existing guide individually and remark if correction is needed

  • Learn various products in limited time

Qualifications:

  • Diploma or Bachelors degree in Information Technology, Computer Science, or related field

  • Proven experience in IT customer or technical support roles

  • Familiarity with Windows operating systems, common office applications, and basic networking

  • Excellent communication and interpersonal skills

  • Ability to remain calm and patient when dealing with users under pressure

  • Strong analytical and problem-solving abilities

  • TOEFL PBT score of at least 575, IELTS score of 6, or TOEFL IBT score of 80

  • No need to take TOEFL/IELTS test, English proficiency will be assessed during the interview

Advantageous:

  • Have N3 or higher Japanese proficiency

  • Have experience in ticketing system or bug tracking tools

Benefits:

  • Competitive salary and benefits package

  • Opportunity to work on challenging and innovative projects

  • Collaborative and supportive work environment

  • Chance to learn and grow with a leading technology company

If you are a motivated and talented IT Customer Support who is looking for a challenging and rewarding opportunity, we encourage you to apply.

To apply, please send your resume and a cover letter here.


Information :

  • Company : Fata Organa Solutions
  • Position : IT Customer Support
  • Location : Tangerang
  • Country : ID
Next Process

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Post Date : 2025-07-28 | Expired Date : 2025-08-27

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