IT Onsite Engineer - Palembang

IT Onsite Engineer - Palembang

2nd Level Onsite Support on Hardware and Software for customers

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• Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones, etc.; assist with building and deployment of new desktop/laptop hardware; support mobile devices and manage tickets using the companys IT ticketing tool; coordinate and communicate with the central helpdesk team.
• Troubleshoot hardware related issues and replace parts if needed.
• Troubleshoot software related issues and apply fixes.
• Perform Install, Move, Add and Change activities.
• Work with team members in completing job assignments.
• Follow process to attend assigned jobs and escalate issues.
• On-boarding and off-boarding users.

• Strong technical skills in troubleshooting Desktops, Laptops, Printers, Handhelds, Smartphones, etc.
• At least 3 years of experience with end user support.
• Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office.
• Familiar with ticketing system (such as Service Now, etc.).
• Collaboration experience including knowledge of remote control of PCs.
• Attitude as a team player.
• Fluency in both written and spoken English.

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. Thats why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Internal career development program
• International job opportunities
• Onboarding program

Information :

• Company : Hemmersbach
• Position : IT Onsite Engineer - Palembang
• Location : Palembang
• Country : ID