Java Application Engineer (Level 1 Technical Support)

Role Overview 

We are seeking a Java Application Engineer with strong hands-on experience in Java technologies and application support. The role primarily involves Level 1 technical support for enterprise applications - ensuring timely resolution of incidents without unnecessarily escalating to the core technical team. The engineer will troubleshoot across microservices, monolithic applications, and database layers (PL/SQL, Views, Stored Procedures), with a focus on Java-based systems. 

Key Responsibilities 

• Provide Level 1 technical support for Java-based applications (microservices and monolithic). 

• Perform first-level analysis and troubleshooting of issues across application, integration, and database layers. 

• Debug, resolve, or apply workarounds for incidents related to Java, Struts, Spring, Hibernate, JDBC, JSP, and Ajax. 

• Investigate database-related issues (PostgresSQL, MS SQL, Oracle) including queries, stored procedures, and views. 

• Collaborate with the main technical team for escalations requiring deeper intervention, ensuring proper issue documentation. 

• Handle application monitoring, log analysis, and integration testing for fixes and small enhancements. 

• Participate in bug fixing, minor change requests, and configuration updates. 

• Follow the full Software Development Life Cycle (SDLC) and established support processes. 

• Provide proactive support with good problem-solving, communication, and teamwork. 

Required Skills & Experience 

• Strong knowledge in Java, J2EE (JSP, JDBC, Servlets). 

• Hands-on experience with Struts, Spring, Hibernate, and Ajax. 

• Exposure to PostgresSQL, MS SQL, Oracle databases (queries, stored procedures, views). 

• Experience in application design, web UI development, database-driven applications, and integration testing. 

• Minimum 2 years of relevant experience in Java application development or support. 

• Familiarity with SDLC processes, debugging tools, and deployment practices. 

• Strong analytical thinking, communication skills, and problem-solving attitude. 

• Ability to work independently or as part of a collaborative team. 

Nice to Have 

• Experience with microservices architecture and related tools. 

• Exposure to application performance monitoring tools  

• Familiarity with ticketing/support systems. 

Information :

• Company : Obs Technology Solutions Indonesia
• Position : Java Application Engineer (Level 1 Technical Support)
• Location : Jakarta
• Country : ID