Manager, Technical Support Team

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the worlds largest humanitarian organization, with a network of 191-member National Societies (NSs). Its aim is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by NSs with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.

IFRC is part of the International Red Cross and Red Crescent Movement, together with its member National Societies and the International Committee of the Red Cross (ICRC). Its work is guided by the seven fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.

Led by its Secretary General, IFRC has its Headquarters in Geneva, Switzerland, organized into four main divisions: (i) National Society Development and Coordination, (ii) Humanitarian Diplomacy and Digitalization, (iii) Management and Accountability and (iv) People and Strategy. IFRC has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas, as well as country cluster delegations and country delegations worldwide. Together, the Headquarters and field offices form the IFRC Secretariat.

IFRC has a zero-tolerance policy on misconduct, including sexual exploitation and abuse, harassment, abuse of authority, discrimination, lack of integrity, and financial misconduct, and adheres to strict child safeguarding principles.

This role is being advertised by one of the National Societies in the global IFRC and National Society network - the Australian Red Cross.

Australian Red Cross (AuRC) has programs and partnerships across the Asia and Pacific regions, as well as contributions to global humanitarian initiatives. The Palang Merah Indonesia (PMI) partnership (‘the partnership) is one of AuRCs four key partnerships in Asia. It focuses on three key ‘streams of programming: risk management development, disaster risk management, and disaster response. Localisation is central to AuRCs approach, supporting its National Society partners to lead their programming, meet their strategic goals, and be key humanitarian voices in national, regional and global forums.

The Manager, Technical Support Team, will report to AuRCs Senior Manager, Asia and Global (Melbourne-based), and work alongside program coordination, administration and other technical support roles in driving the PMI-AuRC partnership. The Manager, Technical Support Team will also manage two other in-country technical support roles - Finance and Procurement Specialist and Quality and Accountability Specialist.

The Manager, Technical Support Team will lead the Australian Red Crosss (AuRC) technical support to Palang Merah Indonesia (PMI) in the area of program management, with a primary focus on institutional strengthening and disaster risk management-related programming. This role is critical to advancing long-term capacity development and supporting strategic outcomes under the evolving PMI-AuRC partnership.

Working in close coordination with the Program Advisor, Asia and Global, and the broader AuRC team, the Manager will ensure that AuRCs support to PMI is strategically aligned, locally driven, and responsive to PMIs goals. The role will strengthen PMIs programmatic leadership capacity and promote PMIs transition from project-based to strategic, coordinated, and transparent program management approaches.

This position will also oversee national staff within the Jakarta-based team, including any additional roles identified jointly by PMI and AuRC, ensuring a cohesive and effective technical support structure.

• Program Cycle Management: Provide direct technical support to PMI across the full program cycle including program and activity planning, implementation, monitoring and evaluation (MEL), and planning for timely, high-quality donor reporting.
• Strategic Planning and Management: Support PMI to take a strategic approach to program planning and delivery, including the sequencing of activities, prioritisation of interventions, and strengthening linkages across sectors and with other partners.
• Technical Support on Disaster Risk Management (DRM): Offer hands-on support for the design and management of successful community-level disaster risk reduction (DRR) initiatives and the implementation of national anticipatory action frameworks and minimum service standards at provincial and district levels.
• Milestone Setting and Systematisation: Assist PMI in establishing clear program milestones, organizing workflows, setting realistic deadlines, and systematising program management practices.
• Communications and Coordination: Strengthen coordination within PMI (HQ, province, branch levels) and between PMI and external partners (e.g. local specialist organisations, other Movement partners), ensuring coherent communication, alignment of efforts, and knowledge sharing.
• Development of Tools and Guidance: Lead the development and institutionalization of tools, templates, and guidance materials to support effective program management, risk management, accountability, and quality assurance (e.g., checklists, planning templates, SOPs).
• Capacity Building and Mentorship: Mentor and coach PMI colleagues and national team members in program management competencies, ensuring knowledge transfer and local ownership of processes and systems.
• Team Management: Supervise Jakarta-based national staff, provide technical oversight, support staff development, and ensure collaborative and high-functioning team operations.
• Cross-Cutting Integration: Promote integration of cross-cutting issues such as risk management, protection, gender, inclusion, climate resilience, and community engagement in program design and implementation.
• Partnership Engagement: Represent AuRC in relevant technical forums, actively engage with PMI, DFAT, and other stakeholders to advocate for alignment with shared priorities and good practice.

• University degree in relevant field
• Relevant qualifications and/or experience in disaster risk management - with a focus on preparedness and anticipatory action

• 10 - 15 years of experience with 5-8 years of working in the area of expertise in humanitarian or development program management, preferably with civil society organisations
• Strong understanding and hands-on experience in program cycle management, including MEL, reporting, and adaptive planning.
• Strong technical knowledge of disaster risk management, anticipatory action, preparedness, and response
• Excellent team leadership, interpersonal, and communication skills with demonstrated experience in cross-cultural collaboration
• Demonstrated strategic capability with an ability to design and guide complex, multi-stakeholder programs
• Demonstrated experience in mainstreaming cross-cutting themes such as climate resilience, protection, gender and inclusion (PGI), and sustainability into programming
• Strong interpersonal skills and capacity-building experience, including mentoring and facilitating learning among diverse teams across local and national levels
• Familiarity with risk management and practices, including embedding risk assessments and mitigation strategies into program design and delivery
• Experience incorporating donor compliance requirements into program planning, monitoring, reporting, and risk management processes. Knowledge of DFAT compliance framework desirable
• Experience working with Red Cross Red Crescent National Societies (preferred)

• Strategic Thinking - Ability to see the big picture, anticipate challenges, and align programmatic work with long-term strategic objectives
• Initiative & Adaptability - Demonstrates proactive problem-solving and innovation, particularly in high-pressure or rapidly changing environments such as disaster response
• Communication & Influence - Excellent written and verbal communication skills, with the ability to convey complex concepts clearly to non-specialist and multilingual audiences
• Collaboration & Teamwork - Values collaborative approaches; builds positive relationships and works constructively with local and remote teams
• Integrity & Accountability - High ethical standards and commitment to transparency, with a strong focus on accountability to affected populations, partners, and donors
• Digital and technological literacy -
  • Advanced proficiency in Microsoft Excel (including pivot tables and formulas), Word and PowerPoint for analysis, reporting, and presentations
  • Comfortable using digital platforms such as Microsoft Teams, WhatsApp, SharePoint, and cloud-based file sharing to coordinate across multiple teams and locations

Values: Respect for diversity; Integrity; Professionalism; Accountability

Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust

Duties applicable to all staff

• Actively work towards the achievement of the Federation Secretariats goals
• Abide by and work in accordance with the Red Cross and Red Crescent principles
• Perform any other work-related duties and responsibilities that may be assigned by the line manager

In order for us to assure a proper comparative evaluation of your application for this vacancy and to enable us to consider your profile against other similar current and future vacancies, we ask that applicants submit their applications together with a letter of motivation no later than 7 October 2025.

Important Note:

Range of Salary for this position start from IDR 24,609,000 - 35,149,000

• Please note that the selected candidate will be hired through a national contract under Indonesia labor law
• The incumbent is responsible to abide by Federation policies, procedures, plans and the applicable laws
• The closing date is midnight Geneva time zone. Applications received after the closing date will not be considered
• Only those candidates shortlisted for interviews will be notified

The position will be based in Jakarta thus Indonesian as well as foreign applicants with valid and current residence and work permits in Indonesia are encouraged to apply.

TO APPLY CLICK LINK or go to https://www.ifrc.org/jobs

• Salary Offer IDR 24,609,000 - 35,149,000

Information :

• Company : Australian Red Cross
• Position : Manager, Technical Support Team
• Location : Jakarta
• Country : ID