Operational Manager

We are seeking a highly qualified and experienced Operational Manager to oversee multiple restaurant brands under our company. As an Operational Manager, you will be responsible for managing the day-to-day operations of several restaurants, ensuring efficient processes, maintaining high-quality standards, and delivering exceptional customer experiences across all brands. If you have a strong background in restaurant management, excellent leadership skills, and the ability to multitask effectively, we encourage you to apply for this position.

Primary Responsibilities:

• Oversee the operational activities of multiple restaurant brands, including customer service, food preparation, cleanliness, and overall performance.
• Develop and implement standardized operational procedures to ensure consistency and efficiency across all restaurant locations.
• Monitor and evaluate key performance indicators (KPIs) to drive operational excellence and meet business objectives.
• Collaborate with the marketing and branding teams to maintain a consistent brand image and customer experience.
• Ensure compliance with health and safety regulations, food handling guidelines, and local licensing requirements.
• Conduct regular audits and inspections to maintain quality control and identify areas for improvement.
• Train and mentor restaurant managers and staff members, providing guidance on operational best practices and customer service.
• Collaborate with the HR department to recruit, hire, and onboard qualified restaurant managers and staff members.
• Analyze financial reports, budgets, and sales data to optimize profitability and reduce costs across restaurant brands.
• Develop and maintain relationships with suppliers, vendors, and other business partners to ensure the timely delivery of goods and services.

Qualifications:

• Minimum of 5 years of experience in restaurant management, with a proven track record of overseeing multiple locations or brands.
• Strong knowledge and understanding of restaurant operations, including customer service, food preparation, and quality control.
• Excellent leadership and people management skills, with the ability to motivate and inspire teams.
• Demonstrated experience in developing and implementing standardized operational procedures.
• Exceptional communication and interpersonal skills to effectively interact with stakeholders at all levels.
• Strong business acumen and financial management skills to analyze reports, budgets, and financial data.
• In-depth knowledge of health and safety regulations, food handling practices, and licensing requirements.
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
• Bachelors degree in Hospitality Management, Business Administration, or a related field is preferred.
• Previous experience in managing diverse restaurant brands or concepts is an advantage.

Information :

• Company : Koki Sunda Abadi
• Position : Operational Manager
• Location : Medan
• Country : ID