Sales Assistant Manager

1. Customer Development & Online Lead Management

• Manage and nurture leads generated through e-commerce platforms and online marketing efforts.

• Develop strategies to convert leads into long-term customers through email campaigns, follow-ups, and CRM tools.

• Collaborate with the marketing team to optimize lead acquisition efforts and ensure seamless workflow to the sales team.

2. Direct Sales Support & Team Coordination

• Assist the tele-sales team in handling inbound and outbound calls to boost sales conversion rates.

• Support the development of sales scripts, objection-handling strategies, and training materials for the sales team.

• Monitor sales team performance and provide feedback for improvement.

3. Sales Operations & Performance Analysis

• Track and analyze sales data, customer behavior, and lead conversion rates to improve sales processes.

• Assist in setting sales targets, monitoring KPIs, and reporting performance to senior management.

• Optimize CRM usage for better lead tracking and customer management.

4. Customer Relationship Management & Retention

• Build and maintain strong relationships with key customers to drive repeat purchases.

• Gather customer feedback to improve sales processes and product offerings.

• Work closely with the customer service team to ensure excellent post-sales support and issue resolution.

5. Cross-Department Collaboration

• Coordinate with customer service, supply chain, and product teams to ensure smooth operations and customer satisfaction.

• Work with the marketing team on promotional campaigns and customer engagement initiatives.

• Collaborate with procurement and logistics teams to ensure order fulfillment and inventory availability.

• Provide feedback from sales interactions to the product team for product improvements and market demand alignment.

1.  Bachelors degree (S1) in Business, Marketing, Management, or a related field.

2.  Minimum 5 years of experience in B2B sales, preferably in MRO, industrial products, or e-commerce.

3.  Strong knowledge of CRM systems, lead nurturing, and digital sales strategies.

4.  Experience in managing or assisting a sales team is a plus.

5.  Data-driven mindset with the ability to analyze sales performance and suggest improvements.

6.  Proactive, target-oriented, and able to thrive in a dynamic sales environment.

Information :

• Company : Monotaro Indonesia
• Position : Sales Assistant Manager
• Location : Jakarta Pusat
• Country : ID