Service Advisor at Electrum

Deskripsi Pekerjaan:

Informasi lowongan terbaru dari Electrum untuk posisi Service Advisor. If the Service Advisor di Jakarta sesuai dengan kualifikasi Anda, silakan kirimkan lamaran atau CV terbaru Anda langsung melalui portal lowongan kerja Jobkos yang telah diperbarui.

Harap dicatat bahwa melamar pekerjaan mungkin tidak selalu mudah, karena kandidat baru harus memenuhi kualifikasi dan persyaratan tertentu yang ditetapkan oleh perusahaan. Kami berharap peluang karier di Electrum untuk posisi Service Advisor di bawah ini sesuai dengan kualifikasi Anda.

The Service Advisor acts as the bridge between customers, technicians, and operations — ensuring that every service request is handled efficiently, accurately, and with the highest quality standards. This role involves managing service registrations, diagnosing technical issues, coordinating repairs, maintaining accurate service data, and leading technicians to deliver excellent service experiences for both ride-hailing and individual (B2C) customers.

You will play a key role in maintaining operational excellence across the service center, ensuring all vehicle units — particularly EVs — are serviced, tracked, and ready for operation.

• Register all incoming service requests from customers (ride-hailing and B2C).
• Serve as the Pertama point of contact and consultant for service-related concerns, providing preliminary diagnosis and solutions for unit issues.
• Coordinate with and lead technicians to ensure prompt and accurate repairs.
• Supervise unit preparation before and after service to ensure readiness for deployment.
• Maintain detailed and accurate service databases — including service records, unit conditions, and issue tracking.
• Ensure sufficient technician alLokasi and resources for all service requirements.
• Monitor service timelines, ensuring efficient turnaround and customer satisfaction.
• Review vehicle conditions thoroughly and provide clear technical recommendations.
• Work cross-functionally with operations, logistics, and technical departments to resolve issues efficiently.
• Support compliance and legal initiatives that improve service operations and safety standards.
• Contribute to process improvement and service quality enhancement across the network.

• Minimum 2 years of experience in vehicle technical practice, preferably in EV or automotive service.
• Minimum 1 year of experience as a Service Advisor or similar customer-facing technical role.
• Proven experience leading a team of technicians in a fast-paced service environment.
• Strong ability to diagnose vehicle issues and provide actionable repair recommendations.
• Excellent coordination skills to ensure technicians work effectively and efficiently.
• Detail-oriented and proactive in ensuring data accuracy and service quality.
• Familiarity with Google Workspace tools, especially Google Sheets, for service tracking and reporting.
• Strong communication and interpersonal skills in Bahasa Indonesia; passive proficiency in English is an advantage.
• Positive attitude, collaborative mindset, and ability to work well across multiple functions.

• Prior experience in electric vehicle (EV) maintenance or service management.
• Knowledge of basic electrical systems and diagnostic tools.
• Experience improving service workflows or implementing process automation.

Info Pekerjaan:

• Perusahaan: Electrum
• Posisi: Service Advisor
• Lokasi Kerja: Jakarta
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan memahami kriteria serta persyaratan kualifikasi minimum yang dijelaskan dalam informasi pekerjaan Service Advisor at the office Jakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran, CV, fotokopi ijazah, transkrip nilai, dan pelengkap lainnya sebagaimana dijelaskan di atas. Kirimkan melalui tautan Halaman Berikutnya di bawah ini.