Service & Warranty Supervisor (Head Office)

Job Description:

• Manage warranty claim administration and ensure compliance with company policies and procedures. Also monitor claim approval and settlement to minimize risks and costs

• Monitor and enhance dealer service readiness and overall performance

• Design and implement service policies and programs. Conduct performance analysis and process optimization. Also perform market surveys, competitor benchmarking, and customer care initiatives.

• Implement tools and equipment standardization across dealer networks. Ensure proper execution of service processes and aftersales policies.

• Develop and distribute service bulletins to dealer networks

• Organize and facilitate dealer meetings to align service strategies and address issues.

• Align fleet service operations including warranty, training, and dealer engagement. Provide tailored support to corporate fleet customers.

• Manage partnerships with vendors providing emergency roadside assistance (ERA). Ensure vendor performance meets service quality standards.

• Coordinate with installation vendors for EV wall charging solutions. Oversee warranty and aftersales support for charging equipment.

• Plan and execute recall campaigns and customer service campaigns. Monitor effectiveness and ensure compliance with regulatory requirements.

• Conduct induction training for new dealers on service processes, warranty, and aftersales policies.

• Oversee adjudication and administration of Free Service claims. Ensure claim validation, accuracy, and timely processing.

Information :

• Company : PT Aion Indomobil Distribution Indonesia
• Position : Service & Warranty Supervisor (Head Office)
• Location : Jakarta
• Country : ID