Store Manager

Key Responsibilities:

• Ensure service excellence at every stage of the customer journey, from the parking area to the moment customers leave the store.
• Ensure that the onboarding process for new employees aligns with organizational needs to maintain a pool of professional human resources.
• Monitor, identify, and resolve operational issues in the store promptly and accurately.
• Guarantee the achievement of sales targets at each outlet through direct guidance and coaching of the team.
• Communicate and implement new regulations across all divisions to ensure consistent application of operational standards.
• Coordinate and monitor the performance of third-party partners (such as Chope, Grab/GoFood, valet services, surrounding community, and government officials) to maintain smooth collaboration and store operations.
• Evaluate and control the cost of goods sold (COGS) in the Bar and Kitchen areas to ensure operational efficiency.
• Conduct hospitality training and role-play sessions for all teams (floor, kitchen, bar, security, and valet) to improve service skills.
• Perform random product quality evaluations by ordering food or beverages to ensure consistency in quality.
• Supervise operations during peak periods (e.g., Friday or Saturday nights) to ensure operational standards are met during busy hours.
• Prepare and distribute comprehensive sales reports, including trend analysis, target achievement, and review of Standard Operating Procedures (SOPs) to support continuous improvement.
• Collect and assess performance reports (KPIs) to measure operational effectiveness and determine improvement targets.
• Conduct regular evaluations of SOPs to ensure procedures are aligned with industry standards and company policies.
• Ensure operational compliance with health, safety, and environmental regulations to create a safe and productive work environment.
• Collaborate with other departments to develop promotional strategies and product innovations that enhance the brand image and store growth.
• Gather and analyze customer feedback as well as conduct competitor benchmarking to identify opportunities for service improvement and product innovation.

Qualifications:

• Have relevant aducational background in Hospitality or a related field.
• Proven experience in retail or store operations management.
• Strong leadership and team-building skills.
• Excellent problem-solving and decision-making abilities.
• Good communication skills with a customer-focused mindset.
• Ability to manage third-party vendor relationships and coordinate with external stakeholders.
• Proficiency in analyzing sales data, monitoring KPIs, and managing budgets.
• Knowledge of operational best practices, including compliance with safety, health, and environmental regulations.
• Experience in conducting staff training and performance evaluations.
• Organized, detail-oriented, and capable of working under pressure during peak business hours

*Only shortlisted candidates will be contacted

Jenis Pekerjaan: Penuh Waktu

Information :

• Company : PT Kopi Kina Indonesia
• Position : Store Manager
• Location : Jakarta
• Country : ID